Returns & Refunds Policy
Builtwell Coops™ is a Perfectly Lancaster Inc brand.
We want you to be very happy with your choices and orders. Please keep in mind that our products are primarily custom made by hand and upon order. Because of that, we must use the Returns & Refunds Policy to make decisions regarding order changes, returns, refunds and exchanges. This policy is strictly followed without exception.
Order Changes for Chicken Coops
Once you place your order and payment is made, and if required, approved, your coop will be scheduled to be built. If you have a change, we will likely be able to accommodate it if we are notified within 48 hours.
If for some reason you need to cancel your order, cancel within 72 hours for a full refund. Orders canceled after 72 hours will not be refunded. If you wish to cancel your order, you must email us at [email protected] You also must receive an email confirmation from us. Email confirmations may take up to 24 hours on weekdays and may not be issued on weekends. If you do not receive a confirmation email, please contact us with chat or by phone at (717) 292-8151.
Issues with Your Order
If you feel there is an issue with your coop or a product in it, please email photos and or videos to [email protected] and let us know what is wrong. We will do our very best to make it right.